My Mom was there with cold and Chest pain ,.First Dr. ignored high blood pressure for hours while was awaiting for the test results.(Mom had open hear surgery few years back)
shouldn't even give a 2 stars... Im a medical professional and had my own experiences with our hospital, which want me never be there again! Sad, but true. Girls in the triage and nurses in the ER are trying hard to do their job. Nurses are well trained for the most part.
There are no buttons to push for help, Mom had to go to the bathroom three times in 7 hours(!) and every time I had to go outside to find someone to help with IV stand and walk patient to the bathroom.
While in the ER, you have to ask for the blanket, water, or bathroom assistant.
In admission you will hear all different confidential names and questions from staff members to the patient. Entertaining for the audience...
Long wait for the results, discomfort, luck of attention to the patient.
Unfortunately I cut my shin on a holiday so no urgent care was open so I visited the ER. I was charged $1500 for a tetanus shot after cutting my shin on coral. No xrays, exploration of cut, even no cleaning until I asked. I ended up recleaning it at home, reclosing it. Still have a hard lump there. I am a physician assistant and thought it needed an xray and sutures. Very poor care, very huge bill for nothing. Very sorry I went here.
I come from a small town on Oahu and am aware of the challenges small community hospitals face. This stint in the hospital was pitiful at best. Caring for our older citizens in a medical environment needs to be addressed. Surly nurses and case workers at Kona Hospital should re-evaluate their role. The level of care and customer service is sorely lacking. Your hospital administration needs to be evaluated as well.
Caring for our kupuna is important. However, the care my 96 year old mother-in-law received at your facility was below par. She had a couple of nurses, Michelle and Ritzy, who were wonderful to her and the family. While in the hospital, my mother-in-law suffered two strokes, which we had to dig out of the staff when we visited. Reports on her progress were glowing, but those reports were far from the truth. The last few days of her stay she languished alone. Because she was not able to consume solid food, she was left with a thick slurry that she was unable to drink with out assistance and therefore, did without. After 6 days were were informed that the insurance would not cover her care, and the cost of staying in the hospital would be $700/day. We had to decide to bring her home or find a care home for her final days. We brought her home for her final days. We called upon hospice, who gave her better care in a few hours than she received in the hospital. She died today, 3/8/17, no thanks to the hospital staff.
6 hours later different Dr. came and prescribed medicine for the blood pressure, which took another 40 minutes to administer orally.
I believe, the ER structure and priorities are in dying need for a change and untill its completely redone to the favor of patients, its going to give Kona Hospital bad name.
We went there at 2:45pm and left at 7:45pm. It took 30 minutes to stitch my finger. They did a good job but it took them way to long to see us.
Stuff is eating, drinking coffee , talking stories at the stations, while curtains closed, monitors alerting. Not very professional and again, not helping patient care.
Im very glad, she did not have serious condition at that time.
State government too should look into it long time ago and now to save the face of our community. Funds, funds, funds. Training! Education and training!
Otherwise, I can't even imaging the whole thing .
A remarkable team of doctors, nurses and volunteers make Kona Community Hospital a very special ER. They fought for my life and won the battle. Thank you so very much, KCH!
Kona Community Hospital is a US Hospital based in Kealakekua, Hawaii. Kona Community Hospital is located at 79-1019 Haukapila St, Kealakekua, HI 96750, USA.
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